Kotae emerged from Tokyo Techies’ internal toolkit and debuted publicly on July 28, 2024. It quickly became the top product of the day on Product Hunt. Since then, it has evolved into a leading force in AI customer support automation.
Built by a team of ten international founders, Kotae.ai delivers intelligent text and real-time voice chat. It helps SMEs convert curious website visitors into qualified leads more efficiently.
Just six months after launch, Kotae was already automating 80% of customer inquiries. Impressively, it supported over 80 languages. This multilingual capability showcases Tokyo Techies’ global outlook. It also allows businesses to serve international audiences without expanding their customer support teams.
Instant, No-Code Deployment in Under Five Minutes
Kotae’s key advantage lies in its quick, no-code deployment. Unlike traditional platforms, SMEs can add the chatbot to WordPress or Facebook Messenger using a simple script. It takes less than five minutes to go live.
Because the integration requires no engineering, teams from Sales, Marketing, Operations, or Support can set it up independently. Founders Ujjwal Mishra and Brian Chang designed Kotae to act as an autonomous customer rep. When the AI faces uncertain questions, it hands over the conversation to a human. This seamless escalation preserves context and speeds up resolution.
Deep Analytics Fueling Strategic Insights
Every chatbot conversation feeds into Kotae’s analytics engine. Users get detailed data on chat volumes, peak traffic times, and conversion rates. As of April 2025, early clients reported 30% more qualified leads and 25% faster responses.
Additionally, Kotae plans to launch visual dashboards and actionable insights soon. These updates will help businesses fine-tune their customer support strategies.
A Competitive Edge in a Crowded Market
The AI chatbot space is saturated. However, Kotae stands out with its unique blend of automation, real-time support, and language localization. Tokyo Techies’ proprietary NLP models understand idioms and regional nuances. This ensures accurate responses for a global audience.
On April 28, 2025, Kotae returned to Product Hunt and ranked #2 product of the day. The update included better voice chat and added language support, reflecting Kotae’s commitment to continuous improvement.
Capturing the SME Market Worldwide
Small and medium-sized businesses spend roughly US$50 billion per year on customer support tools. Kotae targets these companies with a tool that skips complex setups and large expenses.
Niche e-commerce brands, consultancies, and local service providers are among Kotae’s first adopters. They value the product’s affordability, speed, and simplicity.
Roadmap: From Analytics to Action
Looking ahead, product leads Josue Sanchez and Nutnicha Manee-in will enhance Kotae’s analytics. Planned features include cohort-based retention charts and AI-powered suggestions. There’s also an upcoming CRM integration that will link chatbot activity directly with sales pipelines.
In A Nutshell: AI Support Without the Headache
Since its 2024 launch, Kotae has outpaced competitors with instant deployment, smart analytics, and human-level language handling. It automates 80% of support inquiries and sets up in five minutes. Kotae.ai now defines what modern, scalable, no-code customer support should look like for SMEs.
Learn more at https://kotae.ai/ | Visit unirises.com to read more
